Return Policy for Personalized Products

Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items.

Our pencils are available in a wide range of colors, but not every shade. We guarantee pencils will be the color you ordered; black, yellow, orange, etcetera. The colors displayed on your monitor are for your reference only. Pantone® colors vary greatly from monitor to monitor and it is impossible to display a true color match. For this reason we cannot offer refunds for color variance. If pencil colors are critical, Pantone® color matching is available for an extra fee. For accurate Pantone® Color Standards, please refer to the current edition of the Pantone® Color Formula Guide.

Pantone® is a registered trademark of Pantone® Inc.

Please note that ferrule and eraser color combinations may vary from those pictured. We are unable to process refunds because ferrule and eraser combinations varied from the picture. If you require a particular stick, ferrule, eraser combination please order from our Design Your Own Pencil section to guarantee you get the combination you need.

Custom Logo Policy

When you request an order with a personalized imprint or logo from Graphite Pen & Pencil Co., you are automatically granting us and our affiliates a royalty-free, worldwide, non-exclusive, perpetual, fully sub-licensable and irrevocable right to use, distribute, reproduce, modify, adapt, publicly perform and display, translate and create derivative works from such Content in any media, as well as the right to use your name in connection with such Content, if we so choose. Graphite Pen & Pencil Co. may display your imprint or logo in online or offline marketing or collateral materials. Graphite Pen & Pencil Co. reserves the right to refuse the imprinting of any text or logos we choose.

Production Estimates

During our peak season, personalized orders may take longer to produce. If so, you will be contacted by a Custom Imprint Specialist.

Additional Services/Options for Personalized Products