FAQs

• Most orders received Monday - Friday are shipped within one business day. This does not include custom imprinted/personalized items and out of stock items. Orders are not shipped on Saturday or Sunday. Occasionally order processing may take up to five business days. Please allow additional time for delivery. For order tracking please contact customer service at 1-800-873-1782 or email customer service.

Business days in transit from: BISHOP, CA 93514 This map is a general representation of Estimated UPS Ground Transit Times. These estimates are for UPS Ground shipping transit times only. They do not include time for order processing or for the production of custom imprinted items. Please allow 1 - 2 business days for order processing. Contact customer service for exact ship date at 800-873-1782.

Service Map colors may vary due to differences in hardware and software.

• Round Pencils (5 gross or less):
  • For round pencil orders of 5 gross (720 pencils) or less, please allow 7-10 business days for your order to be produced before it is shipped.
• Pens and Round Pencils (6 gross or more):
  • For pen orders and round pencil orders of 6 gross (864 pencils) or more, please allow 7-10 business days after artwork approval for your order to be produced before it is shipped. Your order will not go to production without your artwork approval.
• Hexagon Pencils:
  • For hexagon pencil orders, please allow up to 15 business days after artwork approval for your order to be produced before it is shipped. Your order will not go to production without your artwork approval.

*During our peak season, personalized orders may take longer to produce. If so, you will be contacted by a Custom Imprint Specialist.

• Custom Logo:
  • For an additional $25 fee, add your own custom logo to any round pencil or pen order. View Artwork Requirements
• Rush Orders:
  • For an additional $30 fee, move your order towards the top of the production queue. Please note orders with the rush option will still be shipped ground unless otherwise indicated. Expedited shipping is available during the checkout process.
• Pencil Packaging:
  • Pencils are packaged in bulk (all pencils in one box). For an additional $1.44 per gross (1¢ per pencil), your order will be packaged 1 gross (144 pencils) per white box.
• Pencil Sharpening:
  • For sharpening orders 9 gross (1296 pencils) or less, an additional $2.88 per gross (2¢ per pencil) will apply.
  • For sharpening orders 10 gross (1440 pencils) or more, an additional $2.16 per gross (1.5¢ per pencil) will apply.
  • Please note: Graphite dust may get on lighter colored pencils during shipping.

• For sharpening orders of 9 gross (1296 pencils) or less, an additional $2.88 per gross (2¢ per pencil) will apply.
• For sharpening orders of 10 gross (1440 pencils) or more, an additional $2.16 per gross (1.5¢ per pencil) will apply.

*Please note: Graphite dust may get on lighter colored pencils during shipping.

• No. However, we can have them made for you at our factory in China. The minimum order is 50,000 pieces. Please allow 90 days for production and delivery.

• For non-personalized items (More than one week out):
  • View Estimated UPS Ground Transit Times to see if ground shipping works for your time table. Please allow 1-2 business days for order processing.
  • During the checkout process, on the Customer Information page, please enter the date you would like to receive your items under "Additional information regarding your order".
  • Customer service will contact you if we are unable to meet the requested delivery date. If you would like to set up automatic order shipping to automate your order process please contact Customer Service at 1-800-873-1782 ext. 100.
• For non-personalized items (Less than one week out):
  • Please select from our expedited shipping methods: UPS 3 Day Select, 2nd Day Air or Next Day Air.
  • Orders must be placed and received by 1:30 PM Pacific Time, Monday-Friday to be shipped the same day.
  • Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package.
• For personalized items:
  • For rush orders, please call a Custom Specialist at 1-800-873-1782 or email custom to verify your requested delivery date can be met. Please have your order number available if your order has been submitted online. An expedited shipping method and/or rush fee may be necessary. Additional charges will apply.
  • For future orders, please call a Custom Specialist at 1-800-873-1782 or email custom to establish a future ship date.

• We ship via UPS and freight charges do apply. Freight charges depend on the carrier/service selected along with the distance, weight, and dimensions of your package. Shipping methods and their respective cost will be listed during the checkout process, after completing billing and shipping information.
• To save shipping costs, non-personalized items on your order will be held and shipped with your personalized items. If you would prefer to have your non-personalized items shipped separately we can split your order into two shipments. Additional shipping charges will apply.

Business days in transit from: BISHOP, CA 93514 This map is a general representation of Estimated UPS Ground Transit Times. These estimates are for UPS Ground shipping transit times only. They do not include time for order processing or for the production of custom imprinted items. Please allow 1 - 2 business days for order processing. Contact customer service for exact ship date at 800-873-1782.

Service Map colors may vary due to differences in hardware and software.

• Yes, we offer UPS 3 Day Select, 2nd Day Air and Next Day Air. Orders with expedited shipping chosen as the shipping method must be received by 1:30 PM Pacific Time, Monday - Friday to be shipped the same day. Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package.

• Please call customer service at 1-800-873-1782 and we will mail, fax, or email you a copy of a previous invoice. You may also request additional invoices at the time of your order.

• Applicable sales tax is only collected for orders shipping to California.

• We accept all major credit cards, personal checks, and purchase orders.
• For purchase orders, please reference your order number to avoid order duplication if placing order online. Shipping address must be commercial. Terms are Net 30 days.
• Fax to 1-800-873-1758.
• Email to customer service.
• Mail to:
  Graphite Pen & Pencil Co.
  P.O. Box 1759
  Bishop, CA 93515
• All payments/purchase orders must be received before merchandise is manufactured and/or shipped.
• International orders over $500 require prepayment by wire transfer.
• C.O.D. is available and is assessed a $10 per box charge. If more than one box is required to ship merchandise, customer service will contact to provide an updated total. C.O.D. is not available for personalized items.

• Yes, purchase orders must be received before the order will be processed. If using a purchase order for an order placed online please reference your order number to avoid order duplication. Shipping address must be commercial. Terms are Net 30 days.
• Fax to 1-800-873-1758.
• Email to customer service.
• Mail to:
  Graphite Pen & Pencil Co.
  P.O. Box 1759
  Bishop, CA 93515

• To submit an order by mail or fax please continue with our Secure Checkout online as this will ensure we have the appropriate shipping charges. Once you have proceeded to enter all information through the "Payment Information" screen just print out your order. Please fax your order to 1-800-873-1758 or email to customer service , or mail to:
  Graphite Pen & Pencil Co.
  P.O. Box 1759
  Bishop, CA 93515

Reordering is easy at Graphite Pen & Pencil Co! To reorder by phone please contact customer service at 800-873-1782.

• To reorder non-personalized items online follow these easy steps:
  1. Select the "Order History" link from the customer service menu.
  2. If you're not already logged in, enter your login information. Or if it is unavailable, enter your email address and zip code.
  3. Once in the order history screen, you will see your previous orders listed. You can locate a previous order by order (invoice) number, order date, number of products purchased, number of quantities purchased, or order total.
  4. When you have determined which order you would like to repeat, click on the corresponding blue "View" button to open the order.
  5. On the left side of each item is a red "BUY MORE" button. Click this button to add one unit of the corresponding item to your basket. Quantities may be adjusted during checkout. Note: This will open a new window. If you are not finished adding items, you may just exit this window. Items will remain in your basket.

*Please note: Some items may be discontinued or out of stock since previous orders. Online order history is only available for orders since June 2011.

• Returns are rare at Graphite Pen & Pencil Co., but if you are not satisfied, contact us within 30 days of your purchase. We will process the return of stock items by sending a replacement product or issuing a refund. Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items. Returns of $200.00 or more are subject to a 15% restocking fee. Damaged shipments must be noted to freight carrier and Graphite Pen & Pencil Co. at the time of delivery. Damaged shipment claims older than 14 days will not be accepted. Returns cannot be accepted for items that have been used or items with altered packaging. Federal regulation requires special labeling unique to each batch of product we purchase, altered packaging results in a product that is not usable. Returns for damaged or defective items older than 90 days will not be accepted. Contact Returns to arrange for a return.

• Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items.
• Our pencils are available in a wide range of colors, but not every shade. We guarantee pencils will be the color you ordered; black, yellow, orange, etcetera. The colors displayed on your monitor are for your reference only. Pantone® colors vary greatly from monitor to monitor and it is impossible to display a true color match. For this reason we cannot offer refunds for color variance. If pencil colors are critical, Pantone® color matching is available for an extra fee. For accurate Pantone® Color Standards, please refer to the current edition of the Pantone® Color Formula Guide.
• Pantone® is a registered trademark of Pantone® Inc.
• Please note that ferrule and eraser color combinations may vary from those pictured. We are unable to process refunds because ferrule and eraser combinations varied from the picture. If you require a particular stick, ferrule, eraser combination please order from our Design Your Own Pencil section to guarantee you get the combination you need.

• To request samples of our items please call customer service at 1-800-873-1782. You may also request samples in the additional information field during checkout.

• No. We are entirely web based and do not have a catalog at this time.

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• Yes, our order minimum is $35. If your order does not meet the $35 minimum, your order will be assessed a $10 service charge. If you agree to this service charge please proceed with checkout where it will be automatically assessed. If you do not agree to the service charge, please continue shopping.

• No, the minimum order for personalized round pencils is 4 gross or 576 pencils.
• Minimum order for personalized hexagon pencils is 5 gross or 720 pencils.
• Other specialty personalized pencils may have different minimum orders, please refer to product information.

• No, please refer to the item detail page for the quantity and price or the minimum order.

• Yes, we do accept international orders. Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package. All customs and duty fees are the responsibility of the customer. Orders that need to be tracked should be sent via USPS Global Express or UPS as standard USPS shipping does not allow for order tracking. All sales are in U.S. dollars. Credit card payments are accepted for international orders under $300 (Excluding orders shipping to Africa). Orders must be prepaid via wire transfer if totaling over $300. A wire transfer fee of $20 will be applied. You will be contacted by a customer service representative regarding the wire transfer via email.

• Special pricing is available to those who qualify. A Resale Tax ID number is required and the minimum order level is $100 per order. All orders are shipped via UPS and actual freight charges do apply. Our Wholesale Department can be reached at 800-873-1782 ext. 106.

• Check out our Misprints & Factory Seconds and Blowout Sale Items! for everyday low prices! Special pricing is only available to customers with a Resale Tax ID number.

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